About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About the role
We're hiring a CX Operations Manager to design, optimize, and scale the systems and processes that power our customer support experience. You'll act as the operational partner to Support and Product leaders, owning workflows, tooling, reporting, and AI-driven support capabilities while continuously improving how customer issues flow from intake to resolution.
As our Zendesk administrator and CX tooling expert, you'll be the technical backbone that enables our support team to scale efficiently while maintaining a high-quality, consistent customer experience during a critical growth phase.
Key Responsibilities
Zendesk Administration & Workflow Design
Own and administer Zendesk across Support, Guide, Explore, and AI features
Design ticket workflows including intake, routing, prioritization, escalations, triggers, automations, SLAs, views, macros, and custom fields
Configure agent roles, permissions, and queue structures; serve as Zendesk subject-matter expert
Automation & AI-Powered Support
Evaluate and implement AI-powered CX tools (bots, auto-triage, suggested replies, deflection)
Deploy automation flows that reduce manual work and improve response times
Strategic Operations
Partner with leadership to identify bottlenecks and recommend improvements
Translate product changes into scalable support processes and document workflows for scale
Analytics & Reporting
Build dashboards tracking volume, backlog, SLA adherence, CSAT, and efficiency trends
Surface automation opportunities and create feedback loops to Product teams
Day-to-Day Execution
Own daily CX Solutions tickets (the SalesOps equivalent for support)
Manage Help Center structure, content workflows, and integrations with adjacent systems
Troubleshoot technical issues and respond to internal team needs
Requirements
3+ years of experience with Zendesk in a B2B environment - Deep expertise across Support, Guide, Explore, and administration
Automation and AI familiarity - Experience evaluating and implementing AI-driven support tools
Systems thinker - You think in inputs, outputs, and tradeoffs; you design processes that scale
Strategic executor - Balance hands-on work with proactive recommendations
Cross-functional collaborator - Experience partnering with Support, Product, and Ops teams
Clear communicator - Translate complex systems into simple decisions
Bias toward action - Move fast, iterate quickly, execute without overthinking
Willingness to work in person at our office 4-5 days a week
Move at Rocket Speed, Build Something Massive
We're scaling fast, solving real client problems with precision and ambition. Here, you own your impact: full autonomy, no micromanagement, no fluff.
We hire the best, expect the best, and give you the masterclass of your career. It's hard, it's intense, and it's the most rewarding work you'll ever do. If you're hungry, driven, and ready to build something massive, climb aboard.
Why Join
Growth and impact. It's not often that you can get in on the ground floor of a funded (unicorn!) startup that's scaling so fast. That means that instead of following a playbook, you'll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.
Benefits
In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:
Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Job Compensation Range
The salary range for this role is $120,000 - $150,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com
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