TDAC Analyst

Build a safer world with us, one incident at a time.

Ambient.ai is the leading agentic physical security platform built to prevent incidents and modernize physical security operations. Our products help the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to protect their people, places and assets.

Our platform uses state-of-the-art AI to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.

Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.

We’ve found that in-person time meaningfully supports collaboration, creativity, and team alignment. Our talent, engineering, product, design, and marketing teams work from our Redwood City office three days a week. All other Bay Area employees join on Fridays to stay connected and close out the week together.

Ready to learn more? Connect with us on LinkedIn| YouTube

About the role:

The Threat Data Analysis Center (TDAC) is the communications hub for all security and safety needs. The TDAC Analysts are responsible for access control, service requests, alarm monitoring, investigation, emergency response, escalation, deployment, and notification. The TDAC Analyst performs A.I.-assisted alarm response and escalation, working with internal and external teams, and must ensure that all actions taken, the information given, and the information received are documented appropriately.

**This is an in-office role based at our Redwood City, CA headquarters:
555 Twin Dolphin Drive, Suite 610, Redwood City, CA 94065

*** Working hours are Monday - Friday from 6:30am - 3pm PT ***

What you'll do:

• Answer all forms of communication, including but not limited to phone, e-mail, text, radio, etc.

• Analyze both raw and processed security event data to identify potential security incidents, threats, and vulnerabilities

• Communicate effectively with the internal and external teams at the facility to ensure business continuity. Monitor and respond to notifications and alarms from all sources in a timely fashion

• Interface with and, at times, manage others in a highly professional setting. Report issues or events utilizing appropriate tools.

• Address security/emergency, or other critical operations appropriately. Contacting and communicating with local or remote Emergency Services providers

• Research threats and establish responses and best practices for site-specific operations

• Document and report incidents or issues related to, but not limited to, security and safety

• Work with internal engineering teams to assist in data collection and product testing

• Establish efficient workflows and practices for new tools based on the evolving needs and capabilities

$24/Hour

What you'll bring:

• Excellent oral and written communication skills

• Excellent analytical and problem-solving skills

• Works well in a team environment as well as independently

• Able to communicate effectively between internal and external teams

• Willingness and ability to learn new technical skills that will be required to execute procedures and communications properly

• Above-average computer proficiency

• Strong analytical and problem-solving capabilities

• Ability to multitask while remaining detail-oriented

• Willingness and ability to learn new technical skills that will be required to execute procedures and communications properly

• Willing to sit for extended periods while maintaining a laser focus on acknowledging alerts

• Be willing to work flexible shifts throughout the week, but all efforts will be made to accommodate consistent shift schedules

Why join us:

• We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible

• We have an impressive customer roster of F500 companies, including Adobe, SentinelOne, and TikTok

Ambient.ai is proud to be an Equal Opportunity Employer.  Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.