Enrollment Coordinator

About the Role

The Enrollment Coordinator will spearhead Ophelia’s growth by facilitating patients’ first contact and enrollment in Ophelia. This role will work under the supervision of the Lead Enrollment Coordinator to guide prospective patients through the first steps of Ophelia’s program, help prospective patients overcome initial barriers to treatment, and use data to track enrollment and explore opportunities for growth. Enrollment Coordinators are responsible for engaging new patients in care through direct outreach (cold calling), responding to referrals, and triaging prospective patients. In short, the Enrollment Coordinator will ensure that Ophelia’s mission spreads to those who need it most.

As an early and core member of our team, the Enrollment Coordinator will be integral to the growth and success of Ophelia, and will have great potential for mobility as we expand across states, and soon, the whole country.

This position is fully remote. Please note that this is a 40 hour/week position. This role has several schedules available:

• Sunday- Thursday 9a-5p ET
• Sunday - Thursday 11-7p ET
• Monday - Friday 12-8p ET

Key Responsibilities:

• Comfortably engages, assists, and helps to usher prospective Ophelia patients who are interested in care with our program.
• Empathically engages with prospective patients to guide them into care however needed, while using a patient-centered and trauma-informed care approach.
• Is comfortable with outreach and “cold” call type phone interactions with patients.
• Works well to re-engage prospective patients who may have fallen out of contact: our goal is to ensure that no one is left behind!
• Works comfortably and autonomously in a remote-first environment that is primarily technology driven.
• Understands what it means to work in a fast-paced and constantly changing startup-type environment and is excited to contribute to the overall development of the team and company.
• Represents the mission of Ophelia and contributes to the core of that effort as a member of the Enrollment Team.

What we’re looking for:

• 2+ years of experience in a client-, customer-, or patient-facing role, with a demonstrated ability to build rapport quickly and empathetically.
• Comfortable conducting outreach via phone, including cold calls and follow-ups, to guide prospective patients into care.
• Technical savvy: able to work across multiple platforms and navigate a remote-first, tech-enabled work environment.
• Able to thrive in a fast-paced, startup setting—adaptable, proactive, and motivated to improve systems and processes.
• Data-minded: uses metrics to track outreach and enrollment outcomes, and identify opportunities for growth and efficiency.

Our Benefits Include:

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• One Time Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

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