Navigating Customer Excellence and Churn Prevention
Job Summary:
As a Sales Enablement Specialist, you are the linchpin of smooth interactions between our Account Executives and support teams. With our culture as your compass, you'll traverse the customer journey, serving as an indispensable partner who ensures every detail is meticulously attended to—from initial engagement to post-sale satisfaction and proactive churn prevention.
Salary: $60K + Commission
**The ideal candidate should have:
-Proficiency in Cold Prospecting
-Account Management
-High Integrity Telematics/IOT/SaaS Sales
Key Responsibilities:
Collaborate closely with Support teams to elevate the customer experience by addressing gaps, concerns, or inquiries during presale, implementation, and post-sale phases.
Provide timely assistance to Account Executives, bridging the gap between sales and support to enhance the customer journey.
Play a vital role in onboarding new customers, ensuring their needs are met and facilitating effective engagement with support teams.
Analyze sales data across different lifecycle stages, identifying areas for improvement and collaborating with support teams to provide targeted solutions.
Continuously refine the sales enablement process, working closely with support teams to optimize responsiveness and effectiveness.
Proactively identify signals of potential churn and work with support teams to implement strategies to prevent churn and enhance customer retention.
Stay informed about industry trends, market dynamics, and product advancements, providing insights to support seamless customer interactions and prevent churn.
Foster a culture of collaboration between Account Executives and support teams, prioritizing customer-centricity and churn prevention in all interactions.
Provide ongoing support to Account Executives and customers, addressing challenges and facilitating opportunities throughout the customer journey.
Coordinate & Collaborate with Product Teams: Be the loudest voice for your customer base.
Drive adoption of T3 Technology throughout the customer’s organization.