We are seeking an experienced and professional Retail Manager to join BaxterStorey in London, United Kingdom. As Retail Manager, you will lead a dynamic retail operation, driving sales performance while maintaining exceptional customer service standards. You will be responsible for managing day-to-day retail activities, overseeing the team, and ensuring the smooth operation of all retail areas.
The successful candidate will demonstrate strong leadership capabilities, a customer-focused approach, exceptional attention to detail, and the ability to motivate and develop their team to achieve organisational objectives. • Social media–astute and data‑driven, providing clear direction, support, and motivation to achieve performance targets. • Oversee daily retail operations, including opening and closing procedures, stock rotation, data analysis, sales reporting, and reconciliation.
- Manage inventory levels, conduct stock takes, and implement effective stock control systems to minimise wastage and shrinkage • Drive sales performance through visual merchandising, promotional activities, and customer engagement strategies • Maintain high standards of customer service, ensuring a welcoming and professional retail environment • Monitor and analyse sales data, identifying trends and opportunities to improve profitability • Ensure compliance with health and safety regulations, company policies, and food hygiene standards (where applicable)
- Conduct staff inductions, training, and appraisals to support team development and career progression • Manage budgets and control costs whilst maintaining service quality • Liaise with head office and other departments to ensure effective communication and operational alignment • Address customer complaints and concerns professionally, resolving issues to maintain customer satisfaction