The ProdOps team is responsible for all operational management of one of Pismo's largest products, the migration product. This includes planning and executing the migration process from end-to-end. The team currently consists of four people (Senior Manager + 3 Consultants), working collaboratively and in shifts to ensure successful migration processing and a smooth experience for the clients/teams involved.
What you will do:
- Support customer migration process, define timeline, and management of all migrations process
- Support Product Operational team and squads to solve operational issues
- Work closely with the Engineering Team to identify operations issues and bring them to the squads to improve the products and features
- Be the key person to support the efficiency between engineering, product, and customers
- Development support materials and documentation about the product business and processes that involve the operation process
- Help the Product, Implementation and Engineering Team to support the customer implementation
- Work closely with the customers and IT Governance team to support the Product Manager on customer cards
- Building and iterating systems that inform the tech team of key user issues and seeing through their resolutions
- Summarizing trends and themes from feature requests, support tickets, and churn reasons
- Compiling reports on recent feature requests and upcoming launches to share with internal stakeholders
- Support feature development and maintenance projects within the product, engineering, and design teams
- Gather and analyze product data, surfacing relevant teams to inform the direction and understanding of key features
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote