Roles & Responsibilities:
- 路 Reporting to EA Service Support Lead
- 路 Prevent avoidable Customer escalations or issues
- 路 Arrange and lead Customer Support Ticket Reviews
- 路 Managing meeting actions
- 路 Identify chargeable changes and ensure they follow the correct process
- 路 Oversee SLA and ticket update monitoring processes
- 路 Identify clusters, problems and standard changes in Customer Support tickets
- 路 Data cleansing in
- Maintain continuous improvement plans
- Involved in UAT related to customer data.