We are looking for an enthusiastic and motivated individual to join us as an IT Systems Analyst Intern for summer of 2026! The selected intern will be hands-on technical support for all Smiths Detection Inc. computing devices, and associated equipment. The IT System Analyst Intern will identify, log, research and resolve technical problems or requests, and ensure support incidents are resolved within standard SLT鈥檚. They will respond to phone calls, emails and web form requests for technical support and attempt to resolve on first contact. They will also support all SDI Projects and Initiatives as required to ensure successful implementation across SDI. The IT System Analyst Intern will collaborate with vendors and service providers as required. Additionally, they will follow commonly used concepts, practices, and procedures of the help desk industry.
Key responsibilities and accountabilities
Job duties to include but are not limited to;
- Provide Level 1 technical support to all SDI employees
- Receive and log all phone calls, emails, and web forms within the service desk tracking system and attempt and resolve incidents or requests on first contact
- Evaluate issues by interpreting end-users problem descriptions to determine resolution or best course of action
- Manage tickets and tasks to SDI standards and ensure SDI SLT targets are met
- Identify problem trends and report to IT Manager for further analysis
- Provide Level 1 on-site support to the business units in a professional and detail-oriented method, including desk side support and working directly with clients when it鈥檚 necessary
- Provision and manage computing devices per the SDI standards and policies
- Support the OS installation, troubleshooting and support of all Windows PC, laptops / desktops / workstations, as well as iPhone & Android cell phone support
- Assist in creating and supporting the implementation of new technologies and services in Windows 10 & 11 and managing BIS initiatives and projects as required
- Monitor and ensure responses to incidents and service requests are within specified Service Level Agreements
- Provide support to Manufacturing to environment for hand scanners, label printers and other manufacturing devices connected via network
- Provide technical support and expertise to other Client Services Staff, regions, sites, /Businesses projects
- Create/Maintain documentation as required
- Support Asset Management for all Client Service devices
- Availability to travel to support other SDI locations by car is required.