At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities.
A critical part of our platform strategy is deep collaboration across the cloud ecosystem, including strategic co-innovation with Amazon across AWS infrastructure, enterprise AI platforms, data services, security platforms, and Amazon workspace productivity ecosystems.
Job Description
ServiceNow is seeking a seasoned product leader to drive product strategy and execution for our Amazon ecosystem partnerships.
This role serves as the single-threaded product leader responsible for defining and driving ServiceNow’s end-to-end product strategy with AWS and supporting our GTM teams to help customers adopt our joint solutions.
ServiceNow integrates with AWS technologies across multiple layers of the enterprise technology stack - AI + Data + Workflows + Security.
Important: This role is not a traditional alliance or partner management position. It is a product leadership role focused on defining joint product strategy, presenting to executives on both sides, influencing product roadmaps across organizations, and driving adoption of joint product capabilities.
What You Get To Do In This Role
Define Joint Product Strategy
- Develop and drive the end-to-end product strategy between ServiceNow and AWS across AI + Data + Workflows + Security.
- Identify strategic co-innovation opportunities across our stacks
- Build and maintain the “better together” product narrative that clearly articulates joint value for customers.
Drive Cross-Portfolio Product Integrations
- Coordinate with multiple ServiceNow product teams to prioritize and deliver integrations with AWS services.
- Coordinate with program management team to track integrations across their full lifecycle—from concept and roadmap alignment through launch and enterprise deployment.
- Ensure integrations deliver meaningful product differentiation and measurable customer value.
Enable Customer Adoption
- Partner with product teams, product marketing and field teams to ensure integrations are supported with strong sales enablement and deployment guidance.
- Monitor customer adoption and production usage of integrations and drive improvements where necessary.
Build Product Relationships Across Organizations
- Establish strong working relationships with AWS product leaders. Connect domain leaders across both organizations to drive strategic collaboration.
- Facilitate alignment between ServiceNow and AWS product teams to coordinate roadmaps and accelerate innovation.
Provide Executive Visibility
- Maintain a clear view of ServiceNow’s product strategy with AWS across the full technology stack.
- Provide senior leadership with visibility into co-innovation initiatives, roadmap alignment, and ecosystem opportunities.
- At company conferences; drive customer discussions, present demos and evangelize ‘Better Together’ story.
Key Success Metrics for this role
Success in this role will be measured by:
- Delivery of strategic co-innovation initiatives with AWS.
- Adoption of joint integrations by enterprise customers.
- Acceleration of roadmap alignment between ServiceNow and AWS product teams.
- Strength and clarity of the end-to-end “better together” product story.