The Manager Pharmacy reflects the mission, vision, and values of NM, adheres to the organization鈥檚 Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
The Manager of Pharmacy is tasked with overseeing Pharmacy Services. This includes strategic planning, daily operations, and aligning Northwestern Medicine's goals and strategies with the Work Unit/Department's strategic plan. Additionally, they collaborate with clinical leadership to define and implement clinical and distributive services, manage pharmaceutical educational programs, and manage financial and personnel management.
Responsibilities:
- Plans staffing requirements, hires to meet needs, and schedules to ensure efficient management of pharmacy resources and workflow
- Cooperates with peers in the scheduling and sharing of personnel resources
- Assists with development of talent across sections in technical, clinical, and management positions through early assessment of high potential; individual development plans; direct mentoring and monitoring of development plans; succession planning
- Coaches and monitors staff to ensure compliance with standards and improvement in performance
- Uses appropriate resources to implement department, hospital, and health system policies and procedures
- Implements NM performance management process
- Adheres to Values-Based Leadership Model: Fosters patients first mission and prioritize our people; value and promote teamwork, deliver and expect excellence; act with integrity
- Ensure programmatic goals and evaluations are delivered for pharmacy students and/or residents at the practice site
- Assume twenty-four-hour accountability for quality of patient care, human resources, and overall department function
- Develops department-based goals to support hospital and division mission and objectives
- Uses appropriate resources within the hospital and department to provide consultation, education, technical, or information services to provide optimum pharmacy care
- Ensures compliance with all federal, state, local, and regulatory policies and procedures
- Facilitates a multi-disciplinary and collaborative approach to patient care and inter-departmental problem solving and service delivery
- Develops and maintains relationships with all customers
- Ensures that service standards are developed, implemented, and evaluated
- Creates an environment of high morale and motivated professionals
- Develops cost center capital budget and submits for approval
- Develops major equipment purchase proposals, selection, prepares documents for equipment acquisition
- Develops and participates in facility changes and planning
- Works with physicians in developing criteria for drug use and in implementing and monitoring the criteria
- Works with physicians on the resolution of distributive and clinical issues
- Identifies and pursue activities and development opportunities which are appropriate for position and personal development
- Meets the responsibilities of the Designated Person as outlined in USP standards.
Additional Responsibilities
- Manages the day-to-day operations of the home infusion pharmacy; an integrated business unit (home infusion, specialty home infusion, and durable medical equipment supplier) of Northwestern Medicine. Supports the post-acute and ambulatory needs of the health system.
- Oversees the safety and integrity of USP<797> sterile compounding operation. Ensures compliance to USP and Joint Commission standards. Maintains departmental policies and procedures.
- Oversees critical elements of state licensure and federal regulations such as record keeping, inventory management, audits, and renewals. Functions as the pharmacist-in-charge (PIC) for the organization.
- Identifies areas for operational efficiencies as it pertains to workflows, configuration of dispensing software, IV dose forms, and delineation of responsibilities.
- Manages subcontracted relationships with vendors such as courier and infusion nursing services.