The Triage RN, Access reflects the mission, vision, and values of NM, adheres to the organization鈥檚 Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Triage RN, Access provides clinically expert virtual triage service. In their role, the triage nurses serve as a liaison between the patient and their physician by assessing the presenting problem or chief complaint, utilizing targeted evidence based triage protocols to identify acuity and develop appropriate care advice and next-step recommendations.
Responsibilities:
- Triage nurses must demonstrate excellent customer service and communication skills and the ability to function as part of a highly effective team that consistently puts Patients First.
- Establish positive first impressions with patients and customers, establishing a role as patient advocate
- Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle.
- Incorporates critical thinking to develop, implement and update an individualized plan of care based on identified patient care and learning and needs
- Asks key questions to gain insight into the patient鈥檚 clinical condition and able to adjust approach as needed to get necessarily information
- Document all communications in the electronic medical record
- Schedules patient for visit with provider as appropriate based upon protocols
- Follows triage protocols in place for the department
- Assist in scheduling appointments for patients with providers within NM.
- Assist in orientation of new staff members.
- Assist in specific process improvement projects
- Participates in departmental quality improvement activities
- Uses effective service recovery skills to solve problems or service breakdowns when they occur