At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
As an Operations Analyst, you will support deal management operations within the LSS Global Services Team. As programs in this business continue to grow, you will partner closely with leaders to coordinate the management process for pre-sales and closed-won deals, team capacity planning, Demand Plan completion & quality, team communications, and the preparation of internal quarterly business reviews and other strategic reporting needs.
This is a data-driven role, which requires excellent organization and attention to detail. Clear communication and comfort working with large sets of data are requirements. You serve as a project manager for key operational activities in addition to building cross functional relationships. This role will enable our business to support LSS Customer Success & Global Services operations, helping to ensure our customers are maximizing the benefits of our solutions.
Responsibilities:
Manages daily assignment, communications, and record keeping for all implementation, pilot, enablement opportunities globally, including vetting & validating license Demand Plan completion
Maintains updated capacity plans for the Global Services Team to ensure equitable assignment processes
Completes regular reporting and data requests, showcasing impact of strategic initiatives to internal stakeholders
Conducts regular audits of pre-sales deals to ensure our deal management process is accurate
Leverages Smartsheets and D365 to manage program pipeline, update customer data,
maintain input completion metrics, and pull reporting in timely cadence to support business operations
Manages LSS Global Services CSAT survey process to collect valuable feedback from internal and external customers
Interfaces with CS & Services leadership teams on program logistics and operational needs
Assists in creating and updating program management assets, including internal facing resources, key performance indicator (KPI) reports, and communications
Partners with Customer Success Sales Operations Team to evolve program materials, enhancements and requirements