The AR Coordinator is responsible for managing accounts receivable activities for a defined portion of a larger customers portfolio within two ERP systems. This role supports timely collections, resolves billing issues, and ensures accurate customer account maintenance. The AR Coordinator works closely with Credit, Sales, and Customer Service to drive on鈥憈ime payments, reduce aging, and support a positive customer experience within the Simonton & Siding businesses.
Primary Responsibilities:
- Manage daily collections activities for an assigned portfolio of customer accounts
- Monitor aging reports, identify past鈥慸ue balances, and contact customers to secure timely payments
- Research and resolve payment discrepancies, short pays, and unapplied cash items
- Communicate with customers regarding invoices, statements, PODs, and other supporting documentation
- Ensure accurate customer account information in the ERP system
- Escalate unresolved disputes or high鈥憆isk accounts to Home Depot Team Lead
- Support month鈥慹nd activities such as overdue reporting, notes, and reconciliation tasks
- Document customer communication and update account status notes regularly
- Collaborate with Sales and Customer Service to address order release issues, credits, or account concerns