The Quality Specialist will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI. The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility. The responsibilities of this position include, but are not limited to:
- Perform real-time and after-the-fact audits of TMC incidents and events.
- Review and evaluate all audits from the Audit Program.
- Work with and communicate with TMC staff and leadership to correct issues or problems within the team as identified through audit results.
- Recommend improvements and expansion ideas for the TMC Audit Program and Audit Dashboard.
- Collate and present on the number of incidents handled per month, by shift, and operator.
- Collate and present on how each audited incident was discovered (ex. Computer-Aided Dispatch (CAD), phone call, camera, etc.)
- Assist leadership with Standard Operating Procedure review, updates, and development based on audit results.
- Assist with creating and reviewing training material and modules.
- Research and identify quality and performance measurement best practices at other TMCs. Make recommendations to leadership to incorporate findings.
- Serve as point of contact for major special events including attending meetings, developing signing plans in coordination with leadership, and communicating / coordinating with team on major special event traffic plans.
- Maintain accurate records.
Additional responsibilities include:
- Perform functions of a TMC Control Room Operator on an as-needed basis to support operations.
- Become Flex Lane certified and maintain certification.
- Attend periodic training and meetings.
- Other duties as assigned by the leadership team.