Control Room Operator

AECOM is actively seeking highly motivated Control Room Operator to work at the Statewide Traffic Management Center in Austin, Texas. Applicants will need to be professional, self-motivated, resourceful, and able to prioritize the successful execution of a wide range of information technology systems and traffic management project related tasks. The appropriately qualified applicants will need to clearly demonstrate their experience and knowledge of the statewide roadway system and their level of computer and communication (i.e., dispatch and customer service) systems literacy. Applicants will also need to confirm their willingness and availability to work in a 24/7/365 environment which may include weekend, night, and holiday shifts.

Control Room Operators, these positions are responsible for monitoring and reporting incidents on statewide roadways, freeways, and arterials. The primary responsibility of this position is to use intelligent transportation system devices to search for and verify incidents, communicate lane closures, and monitor congestion. Once the Operator has confirmed the information, respective first responder agencies or other control and command centers are notified along with the distribution of traveler information to motorists through various methods including electronic message signs, traveler information systems, and sharing of information with local media outlets.

Control Room Operators execute their responsibilities from a traffic management center (TMC), located in Austin, Texas. The environment is a professional and fast paced, with a technological focus around a teamwork approach to optimizing roadway performance and safety.

Other responsibilities include:

• Monitoring events and equipment status with closed circuit TV cameras (CCTV), incident response crews, and TMC Lonestar software.
• Managing and logging events and congestion using the TMC software and roadway detection devices, both electronic and in the field (e.g., speed sensors, CCTV cameras, and Dynamic Message signs (DMS).
• Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.
• Detecting, confirming, and tracking equipment faults affecting control room equipment (e.g., central system, computers, CCTV monitors, and large screen display units) and system field equipment (e.g., CCTV, Video Display Systems, DMS).
• Coordinating with Texas Department of Transportation (TxDOT) District Traffic Management Centers stakeholders on all control room activities while communicating essential and timely incident data with external clients at local and State Agencies, along with and other TxDOT operations.
• Informing first responders of traffic related events involving injury and assisting with coordination of lane closures and diversion routes.
• Coordinating incidents with TxDOT Divisions and Districts and State Agencies.
• Other duties assigned

Work Conditions:

• May be subject to short or no-notice work assignments during emergency situations.
• Rotating shift schedule, available morning, afternoons, and evenings
• Controlled, indoor environment with dimmed lighting.
• Significant periods of sitting, CCTV monitor viewing, and data entry
• Heavy telephone and computer usage
• Closely supervised shift schedule; monitored performance with routine evaluation.
• Work is a 24/7/365 environment which may include weekend, night, and holiday shifts.