Senior Business Analyst (Salesforce)

Job Description:

ABOUT THE ROLE

As a member of the Global Business Operations (GBO) Team, the Senior Business Analyst helps turn business questions into clear insights, reliable data, and practical improvements to how teams work day-to-day. You’ll work within a small, globally distributed group of analysts, partnering closely to share best practices, align on standards, and provide coverage across regions.

This role is hands-on and varied: some days you’ll be building a Salesforce dashboard or a Google Sheets “dashboard-style” view that combines multiple data sources; other days you’ll be monitoring how teams are using Salesforce to ensure processes are being followed and the data is trustworthy; and often you’ll be juggling multiple ad hoc projects at once. 

This is a strongly technical, tools-driven role: you should enjoy getting under the hood of systems and data, and be comfortable spending significant time in Salesforce, Excel/Google Sheets, and dashboards/reporting tools. You’ll also get hands-on exposure to new tools and systems we’re bringing in - especially newer AI add-ons - helping us test what’s possible and turn that into practical, scalable ways of working.

You will work on-site in our London Bridge Street office at least 3 days every week.

YOU WILL

• Build Salesforce reporting to precise specifications, including tailored outputs for different stakeholder needs.

• Create and maintain Salesforce dashboards, ensuring they remain accurate, relevant, and easy to use.

• Develop “dashboard-style” reporting in Excel and Google Sheets, to include linking Salesforce outputs into Sheets and combining multiple data sources where required.

• Monitor Salesforce usage (most commonly within Sales) to help ensure processes are followed and data is reliable; identify gaps and support teams to improve adherence.

• Perform hands-on Salesforce tasks, such as entering data, creating records, and supporting operational updates to keep workflows moving.

• Contribute to process improvement tasks and projects - typically in a support capacity, but occasionally taking ownership of smaller initiatives end-to-end through to implementation.

• Create slide decks - or contribute analysis and storytelling to leadership-ready decks - to communicate insights, recommendations, risks, and decisions.

• Help evaluate, test, and roll out new tools and systems (including AI add-ons): run pilots, document learnings, and recommend practical approaches for adoption and scale.

• Manage multiple concurrent workstreams and ad hoc requests; triage effectively, prioritise, and set clear expectations on scope and timelines.

• Liaise with a wide range of stakeholders across teams and levels, including senior leadership, communicating clearly and proactively.

YOU HAVE

• Willingness to work in our London Bridge Street office at least 3 days a week

• 2+ years of demonstrated experience as a Business Analyst (or similar role) delivering reporting, analysis, and operational/process improvements in a cross-functional environment

• Salesforce proficiency with experience:

  • Building reports to specific stakeholder requirements

  • Creating and maintaining dashboards

  • Spotting usage and data-quality issues and driving improved process adherence

• Advanced Excel skills and strong Google Sheets experience (e.g., pivot tables, lookups, import-ranges, data cleaning, building dashboard-style views)

• Experience working with data across systems and spreadsheets, including combining sources and creating repeatable, maintainable reporting outputs

• Strong problem-solving approach with the willingness to learn new tools and methods, experiment, and iterate to find workable solutions

• Excellent time management and prioritization skills including experience handling frequent ad hoc requests and multiple parallel projects

• Highly effective communication skills including the ability to simplify complex topics to land key messages and experience working across levels, up to senior leadership

• Tableau experience preferred

• Experience evaluating/testing new tools and translating pilots into practical recommendations and adoption plans, particularly AI tools/add-ons preferred

• Experience producing polished, leadership-ready slide decks and presenting insights clearly preferred

YOU ARE

• Curious, proactive, and comfortable with ambiguity - energized by problems that don’t yet have a clear solution

• Collaborative and pragmatic, with a bias toward practical outcomes and continuous improvement

• High attention to detail, especially around data accuracy and process integrity

• Empathetic, articulate, calm under pressure, and clear on constraints

• Able to write professional, helpful emails that balance understanding with firm, realistic expectations

#LI-HYBRID

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Global Business Operations

Job Category:

Quality Management

Union Status:

Union role