Responsibilities:
Whenever possible to anticipate guest鈥檚 needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
- To have a full understanding of ResDiary / Sevenrooms systems would be beneficial
- To display a pro-active and innovative approach to skills development and standards enhancement with your team.
- Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
- Actively develop positive and effective communication between BOH and FOH teams.
- Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
- To develop interactive guest relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of guest expectation.
- Deal with all internal and external calls, according to procedure.
- Be able to take, confirm reservations over the phone and in person.
- To display and fulfil positive attitude style.