The Hospitality assistant will be supporting and monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event.
Job Type: 0 hour contract
Salary: £13.85 hourly (plus Tronc after probation)
Responsibilities:
- Welcome customers on arrival, greeting them on a friendly and hospitable manner
- Deliver exceptional customer service to all clients, ensuring a high level of customer satisfaction
- Abide by company policies and departmental procedures/trainings
- Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day
- Answers questions about menu items, ingredients, and pricing
- Takes customers' orders for food and drink and prepare and/or deliver them, whenever necessary and instructed by line manager
- Clear table, set up room and replenish stations according to department procedures and manager instructions
- Follow departmental procedures when carrying out opening/closing duties
- Deal effectively and courteously with customer complaints, and to refer them to the line manager, if necessary
- Maintain a high level of cleanliness and follow all Health, Hygiene and Safety requirements as described in the Searcy Health & Safety Policy
- Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns
- Present in professional appearance and according to provided dress code.