Portico are currently on the lookout for a Reception Service Manager (Account Manager), to lead our team based at one of the most impressive and iconic multitenant buildings in the city.
Working alongside the Account Director, the Account Manager will be responsible for overseeing everything and everyone in this innovative and clinical ground floor reception operation!
Leading a team of 18, as they deliver a consistently efficient and slick visitor journey is the first key element of the role. Not only will they be present and visible in the operation to provide hands on supervision and guidance. They will coach, develop and guide team members, fostering a culture of excellence through personal development and professional growth.
Another key element of the role is to continuously look for ways to innovate and add value to our services. The Account Manager will meticulously watch over all service areas, spotting opportunities for improvements and implementing new processes, procedures and technology to remain trailblazers when it comes to service excellence. They will track the impact and performance of the team, spotting opportunities for further improvements by monitoring SLAs and KPIs to ensure they are met at a minimum, and surpassed where possible. They will also produce and present monthly, quarterly, and annual reports based around their findings.
Finally, the successful Account Manager will need to be personable, with the ability to create and cultivate excellent working relationships with everyone they encounter. Not only will they need to build trust and rapport with their new team. They will also need to be seen as influential with key stake holders across the operation, from the client building management team and other service partners, to the occupier’s staff and their visitors. Establishing a reputation as the go-to person when it comes to reception services!
Hours: 40 hours per week, as required from Mon-Fri.
Salary: Up to £62,000 per annum.