To work alongside Client Centre Manager to develop the Hospitality department, specifically Client Centre, implementing improvements and adjustments where necessary
To support in the delivery of smooth and efficient daily running of the Client Centre.
Be a presence and lead by example on the floor and client focused, striving to drive the standards up of the department ensuring a high standard of service and engagement with clients
Assisting in stock take as required
Assisting the department in working towards/exceeding budget and achieving departmental financial targets/forecasts by the maximising of revenue throughout the department
Demonstrate an understanding of cost control and managing ways of working in order to minimise costs
Make a continuous assessment of the performance of all staff under supervision in order to establish training needs and development potential with Management
Maintain a positive working culture alongside Portico (Reception team) within the Conference and Client Services as well as the back of house (BOH) teams and WSH team onsite
Oversee the delivery and service of food and beverage products to ensure highest quality at all times delivered to our clients
Review daily and future bookings and cascade via team briefings the daily business review and deliverance thereof
Endeavour to anticipate the client鈥檚 every need, taking the initiative and demonstrating the utmost attention to detail. Ensure that customers receive a prompt and efficient service, and expectations are consistently exceeded
Monitoring client feedback, handling complaints and resolving issues with action plans in a timely manner
Ensure due diligence records are completed accurately and on time and filed for future reference
Ensure that the location meets statutory and company requirements in Health and Safety, Food Safety and environmental legislation and procedures by completing risk assessments to ensure all is adhered to such as allergen policies
To monitor breakages of equipment / service stock and complete monthly equipment and environment conditions reviews and ensure all is maintained and in good working order