Would you like to be based at the London offices of one of the largest international banks in the world?!
We are looking for an Office (Community) Host Team Leader to ensure this prestigious bank remains trailblazer for positive visitor experience and service excellence.
Duties: -
- Be a key point of contact and escalation for the Community Manager, and the team of Community Hosts.
- Supervise resources to ensure full and effective staffing cover across all areas of the service
- Uphold the SOPs for all aspects of the Portico service
- Manage, maintain, and develop relationships with key stakeholders across the business, to recognise their needs and transfer these to the service
- Work closely and proactively with our client’s and teams on key projects
- Carry out regular audits of the service we provide to the client
- Take appropriate action to address service issues to the satisfaction of the client and company
- Proactively foster a one team approach with BaxterStorey
- Ensure that you are Security conscious. Be aware of and ensure that users follow security access control policies and have confidence in addressing this when it does not happen
- Participate in any project work around future co-working developments on site
- Attend all relevant meetings with updates of the service we provide
Shifts: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri
Salary: £40,000