Ensure that customers are given an efficient and enjoyable customer experience and that their service and value expectations are consistently exceeded.
Build marketing and social media plans to ensure experiences, pop ups and events take place
Monitor the work of all colleagues and carry out appraisals, recognise training needs and potential as appropriate.
Be passionate about the Coffee Bar operation and be aware of new concepts and ideas in the industry and on the high street that may enhance the current offer
Actively encourage colleagues to further develop themselves and seek out new trends