1. Team Supervision & Leadership
· Supervise, guide, and motivate customs or operations staff
· Assign daily tasks and monitor attendance and performance
· Train new staff and provide on-the-job coaching
· Handle minor disciplinary issues and escalate when required
2. Customs & Regulatory Compliance
· Ensure all activities comply with Royal Malaysian Customs Department (RMCD) regulations
· Monitor customs clearance processes (import/export)
· Ensure proper documentation (K1, K2, K8, K9, invoices, permits, COO, etc.)
· Keep updated on changes in customs laws, duties, and tariffs
3. Operational Control
· Coordinate daily customs-related operations
· Ensure timely clearance of goods to avoid delays or penalties
· Liaise with freight forwarders, agents, transporters, and internal teams
· Resolve operational issues and bottlenecks
4. Documentation & Reporting
· Review and verify customs declarations and supporting documents
· Maintain accurate records for audits and inspections
· Prepare operational, compliance, and performance reports
· Ensure proper filing (physical and electronic)
5. Compliance Audits & Risk Management
· Conduct internal compliance checks
· Support customs audits and investigations
· Identify risks and recommend corrective actions
· Ensure corrective actions are implemented effectively
6. Stakeholder & Authority Liaison
· Act as main contact with Royal Malaysian Customs, ports, and regulatory bodies
· Handle inquiries, inspections, and inspections follow-ups
· Coordinate site visits or inspections
7. Process Improvement
· Review existing customs and operational procedures
· Propose improvements to reduce cost, lead time, and errors
· Support digitalization or system enhancements
8. Health, Safety & Security
· Ensure compliance with company safety policies
· Promote secure handling and storage of goods
· Prevent loss, damage, or non-compliance incidents
9. Performance & KPI Management
· Monitor clearance lead time, error rates, penalties, and compliance KPIs
· Ensure team meets productivity and accuracy targets
· Report issues and corrective actions to management
10. Other Duties
· Support management on ad-hoc tasks related to customs operations
· Act as team lead during manager’s absence.