Responsibilities:
- Execute high volume payment processing tasks across multiple systems including Faster Payments, SWIFT, ACH and global real-time payment schemes, ensuring all payment completed efficiently within SLAs.
- Allocating and classifying incoming client funds accurately and on time ensuring the best client experience.
- Conduct payment investigations and resolving payment exceptions across multiple queues.
- Correspond and liaise with internal teams as well as directly with Network Partners to resolve operational issues promptly, escalate risks and minimize client impact.
- Identify and suggest improvements to processes, workflows, and tooling.
- Support the identification, management, and resolution of service-affecting incidents.
- Collaborate with other internal teams, including Compliance, Reconciliation, Incident Management, and Customer Support, to ensure issues are resolved in a timely manner.
- Report on daily challenges, workloads, and improvement ideas to the Payment Team Lead.
- This role will enable a candidate to develop an understanding of multiple payment systems, payment schemes and how money moves across the globe.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.