Based in Salt Lake City, UT or Las Vegas, NV this role will be at the ground level of building and developing Vuori’s unique and fast-growing retail store experience. We are looking for an experienced multi-unit leader who succeeds in the challenge of a fast-growing business. You are the ultimate ambassador of our brand; accountable for creating a highly productive environment in which customers have a fun and memorable experience, employees are motivated to do their best, and the business thrives. You understand the importance of engaging with and building the Vuori community through our retail locations and will partner with Marketing to design and facilitate local events and activations.
What you'll get to do:
Leadership & People Management
- Effectively manage a portfolio of Vuori stores in your district through touch-bases, in-person visits and development conversations. Continuously audit and improve operational processes.
- Oversee the hiring process for all store roles – you are connected to the vision and strategy for the store teams and support the Store Managers in their hiring decisions to build diverse teams that prioritize customer connection and provides world-class experience.
- Support Store Managers in creating a culture of performance feedback - setting the expectation of both daily "in the moment" and formalized coaching, training and recognition that are grounded in performance driving behaviors and our Vuori core values and competencies.
- Employee relations: stay up-to-date on HR compliance laws in your district and ensure teams abide by labor law policies; partner with HR and People team as necessary to resolve employee issues.
- Stay up to date on all Vuori retail onboarding and ongoing training materials; proactively spend time in stores observing and participating in trainings and share feedback with Store Managers and HQ partners for the continued improvement of training materials and programs.
Cross-Functional Partnership
- Act as a liaison between HQ and Vuori retail stores through regular communications; own the two-way feedback loop to continuously improve the business and employee experience.
- Create and facilitate pipeline for bottoms-up communication of ideas, customers insights, and best practices from teams to Vuori HQ.
- Partner with Retail New Store Opening Manager and team to produce new store openings in your district.
Sales & Operations
- Own the district and store performance: meet and exceed revenue targets in your district by supporting Store Managers in the development and implementation of both short and long term sales strategies.
- Visual Merchandising: support and hold Store Managers accountable to brand consistency and VM standards in store, including windows, displays and fixtures.
- Support Store Managers in scheduling and payroll management; ensure teams are properly staffed; work to resolve any discrepancies with Store Managers and Finance. Ensure holiday pay, OT and all policies are adhered to.
- Track and update district and store level budget management; give feedback and coaching to Store Managers on opportunities for strategic budget management.
- Ensures store standards are maintained, including but not limited to: merchandising visuals, marketing, cleanliness, appropriate inventory levels, backroom organization and cleanliness, safety in accordance with Company operating policies and procedures.
Community
- Lead innovation in the community, supporting Store Managers in developing and implementing strategies to reach out to new communities, and grow and drive traffic in established markets.
- Be knowledgeable about local clientele and communities and establish an ongoing rapport with the local community. Along with Store Managers, act as local brand ambassador to position brand through community/charitable involvement, partnerships with local studios, gyms, teams and athletes.