Reporting to the Housekeeping Supervisor, responsibilities and essential job functions of Room Attendant include, but are not limited to, the following:
- Consistently offer professional, engaging and proactive guest service while supporting Team Members.
- Provide a warm, sincere and engaging service that ensures Guests feel valued.
- Ensure guest rooms are cleaned to Forbes standards, which Villa Park Follows.
- Report any maintenance defects in guestrooms and surrounding areas to Supervisor.
- Report ‘out of service’ rooms to Supervisor or housekeeping office
- Treat each and every Guest as a unique individual
- Anticipate Guests’ needs with thoughtful and personal touches.
- Resolve Guest problems and never saying “no” without offering an alternative.
- Clean and stock linen closet at the end of your shift
- Turn in all lost and found items to Housekeeping according to the standard procedure.
- Provide night service (refresh rooms in the evening when required)