Provide a positive first impression through warm, welcoming greetings, maintaining a polished and professional appearance at all times.
Build lasting guest relationships by demonstrating genuine interest, attentiveness, and engagement throughout the dining experience.
Ensure each guest feels valued and comfortable, anticipating needs and addressing requests promptly.
Create a refined and elegant ambiance by ensuring table settings, service stations, and dining areas are always prepared according to company standards.
Present menus confidently, explaining dishes, pricing, and offering recommendations on food, wines, and cocktails.
Deliver food and beverages promptly in the correct service order and follow up to ensure guest satisfaction.
Provide thoughtful wine and beverage suggestions to maximize sales while enhancing the guest experience.
Resolve guest concerns or issues with professionalism and efficiency, always seeking a satisfactory solution.
Adhere strictly to all company policies, guidelines, and service procedures, including HACCP food safety standards.
Operate Point-of-Sale (POS) systems accurately and efficiently, handling orders and transactions with precision.
Support the restaurant team in maintaining smooth operations, assisting colleagues, and contributing to a harmonious work environment.
Adapt quickly to fast-paced and ever-changing service situations while maintaining composure and professionalism.