The Executive Housekeeper is responsible for managing the daily operations of the housekeeping department in the resort. Ensures that all rooms and common areas are kept clean and tidy and that the highest standards of hospitality are met. The Executive Housekeeper leads the housekeeping team and oversees that all tasks are completed in a timely and efficient manner.
- Directs and controls all subordinate housekeeping members to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
- Coordinates with the front office to ensure that rooms are serviced according to guest requirements and vacant rooms are cleaned for new arrivals.
- Conducts frequent checks and ensures that service procedures and standards established in the resorts are met in all the villas and public areas.
- Ensure all team membersâ appearance, grooming, and personal hygiene are maintained to set standards and policies, and take appropriate action where necessary.
- Ensure that villas allocated for all VIP, VVIP, and CIP are personally attended to, taken good care of, and a personalized service is given.
- Ensure that guest complaints are attended to and addressed immediately.
- Overseeing the laundry, Linen / uniform room, tailor shop, and minibar store, ensuring that procedures are accurately followed as per hotel policies, procedures, and standards.
- Ensure that Minibar stock is maintained and do not run out of items.
- Maintain and monitor inventory of all housekeeping items, including linen, chemicals, minibar stock, guest and room amenities, machines, vehicles, and equipment, including any others that may be added from time to time.
- Assists in administering the hotelâs lost and found system with the guest service manager.
- Maintain efficient administration within the office, including establishing efficient communication with the housekeeping desk and front desk as well as with the room attendants.
- Prepare a preventive maintenance schedule for rooms and public areas by coordinating with the maintenance department.
- Coaches, counsels, disciplines, and develops subordinate employees.
- Coordinate with the training manager to organize training sessions and attend monthly training needs meetings with the requirements.
- Ensure that sufficient training is given to the newly recruited staff before assigning them to duty.