Oracle Cloud Service Delivery Manager

Oracle Cloud Service Delivery Manager

YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE.

TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR THE LAST 5 YEARS.

Lead Oracle Cloud Delivery. Build Trusted Client Partnerships. Deliver Real Impact.

We are looking for an experienced Oracle Cloud Service Delivery Manager to take ownership of high-profile Oracle Fusion / SaaS services, ensuring exceptional delivery, strong client relationships, and measurable business value.

This is a customer-facing leadership role suited to someone who thrives at the intersection of service excellence, commercial accountability, and continuous improvement within Oracle Cloud environments.

The Role

As the primary Service Delivery Manager, you will:

• Act as the trusted point of contact for clients, ensuring the successful delivery of Oracle Fusion / SaaS services.
• Build and maintain strong, long-term customer relationships, driving satisfaction and retention.
• Manage monthly financial forecasting, including team costs and project revenue performance.
• Support service design and transition, ensuring scalable, high-quality Oracle Cloud service models.
• Monitor service performance against SLAs, proactively identify risks, and implement mitigation plans.
• Drive continuous improvement initiatives, identifying value-add opportunities and optimising delivery processes.
• Provide leadership, coaching, and mentoring to delivery teams to enhance capability and performance.