As a Senior Robotics Integration Specialist at Vention, you will be a key member of the Customer
Success team, bridging the gap between post-sales implementation and advanced technical
support. Weâre looking for a highly autonomous, field-ready engineer with a passion for
troubleshooting, client collaboration, and delivering high-impact support both remotely and
on-site.
Youâll be supporting complex industrial automation systems by investigating issues, validating
hardware and software configurations, and helping clients get the most out of our systems. This
role combines the mindset of a field service engineer with the rigor of a Tier 3-4 technical
support expert.
What youâll do:
- Act as a subject matter expert for automation challenges across Ventionâs platform and ecosystem.
- Lead technical deployments and investigations, both remotely and on-site when required, ensuring that Vention hardware, software, and robotics systems meet client expectations.
- Program and validate automation systems using Ventionâs MachineMotion controller, MachineLogic software, and client-specific logic (Python).
- Integrate and commission robot applications using our key partner technologies (Fanuc, Universal Robots, ABB), including programming, safety configuration, and troubleshooting.
- Support advanced escalations: Own and resolve complex support cases, ensuring fast turnaround and clear communication.
- Participate in client discussions, in collaboration with Sales and the Customer Success Managers, to identify the best-fit solutions and deployment strategies.
- Execute user acceptance testing (UAT) for new hardware and software releases to ensure readiness and functionality before rollout.
- Maintain and improve technical documentation, including user manuals, troubleshooting guides, and technical FAQs, to enable self-service and reduce repetitive tickets.
- Manage and contribute to the support system (Zendesk) by owning incoming tickets, prioritizing effectively, and improving internal workflows.
- Collaborate cross-functionally with Product, Engineering, and QA by sharing field insights, contributing to feature feedback, and identifying areas for improvement.
- Mentor and guide junior Integration Specialists, helping them grow in communication, ownership, and technical depth.