Culture that powers progress
At Vector, our culture is more than just words â itâs how we connect, collaborate and make a difference every day. Itâs built on a shared commitment to inclusion, innovation and creativity, shaping not just how we operate, but how we power Auckland and create a new energy future.
Hereâs what our people have to say about life at Vector.
Our culture sets us apart
The role
As a Senior Customer Resolutions Specialist, youâll be a senior member of our Customer Resolutions team, responsible for managing complex, escalated and sensitive customer complaints. Youâll investigate issues thoroughly, work across the business to understand whatâs happened, and deliver fair, timely outcomes that restore customer trust and meet our regulatory and service standards. This role balances handsâon case management with acting as an escalation point and informal coach for other team members.
Youâll work closely with operational teams, field service partners and internal stakeholders to untangle technically complex or emotionally charged situations. Youâll also support the Customer Resolutions Manager by helping maintain momentum across the caseload, contributing to workflow coordination, and lifting the overall quality and consistency of customer communications.
What makes this role different is the opportunity to make a real impact â for customers and for the business. Youâll deal with matters that genuinely matter to people, often at stressful moments, and youâll have the visibility and influence to identify systemic issues and help drive change. Itâs a role that brings together empathy, judgement, analysis and influence, with growing use of modern tools and AI to improve how work gets done, and strong exposure to stakeholders across Vector.
Who are we looking for?
Why Vector
We know that great energy starts with great people, and weâre committed to creating an environment where you can be, do and achieve your best:
Apply now!
Applications close by Wednesday 11 March 2026; however, interviews may be held sooner â apply today!
Vector Limited
https://careers.smartrecruiters.com/VectorLimited