Customer Delivery Manager

Required experience 9 to 12 years Customer Delivery Manager Principal TECHNICAL SKILL PROFILE NONE MANDATORY SKILLS Effective communication Presentation skills Negotiation skills Team work cooperation Finance literacy Intermediate MS Office Advanced ITIL Process Overview LANGUAGE SKILLS English and German level JOB DESCRIPTION Responsible for service chains of a specific business service product cross various organizational units Responsible for combined services for his delivery account in accordance with the agreed OLA as well Responsible for KPIs and SLAs OLAs of the contracted services Accountable for technical content of operational specialized technical concepts Deliver input for resource planning to ensure operational stability Ensure the quality of provided services and provides operational support Coordinate manage and monitor operational performance Identify formulate and implement the improvement of processes and policies to maximize operational output Steer the respective Operation Managers Operational interface between the production the service delivery management SDM and other delivery units for the ordered delivery elements Explanation of production options for SDM Accountable for the default reporting ordered by the SDM Monitor manage and improve the efficiency of provided services Single point of contact towards the internal customer