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ServiceNow-ITSM Architect at T-Systems ICT India Pvt. Ltd. | Boar Signal
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ServiceNow-ITSM Architect
T-Systems ICT India Pvt. Ltd.
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Engineering
ServiceNow-ITSM Architect
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馃搷 Pune, MH, India
On-site
Full-time
Posted 12/10/2025
via smartrecruiters
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ai
security
Job Description
Experience: 10+ Years
Responsibilities:
Design and Architecture:
Create technical blueprints for ITSM solutions
Design comprehensive ITSM data models
Develop logical and physical architectures for ServiceNow implementations
Ensure scalability and performance of ITSM architectures
Technical Leadership:
Guide, lead, and mentor ITSM development teams
Execute Proof of Concept (POC) projects
Resolve complex technical issues
Ensure compliance with architecture standards and best practices
Stay current with emerging ITSM technologies and trends
Solution Implementation:
Lead the technical delivery of projects from scoping to implementation
Oversee the entire project lifecycle, ensuring adherence to timelines and quality standards
Conduct thorough testing and validation of implemented solutions
Develop and maintain technical documentation for all implemented solutions
Client and Stakeholder Collaboration:
Work closely with clients to understand their business requirements and translate them into technical solutions
Collaborate with business analysts to gather and refine ITSM requirements
Partner with project managers to ensure alignment between technical implementation and project goals
Engage with other stakeholders to ensure comprehensive solution delivery
Provide regular updates and presentations on project progress and technical challenges
Integrations:
Design and develop REST API integrations between ServiceNow and other client systems
Identify and implement data integration strategies for various data sources
Ensure data integrity and security across integrated systems
Troubleshoot and optimize integration performance
Performance Optimization:
Analyze and optimize ITSM processes for improved efficiency
Conduct performance audits of existing ITSM implementations
Recommend and implement improvements to enhance system performance and user experience
Security and Compliance:
Ensure all ITSM solutions adhere to industry security standards and best practices
Implement appropriate access controls and data protection measures
Stay informed about relevant compliance requirements (e.g., ITIL, COBIT) and incorporate them into ITSM architectures
Continuous Improvement:
Regularly review and refine ITSM architectures based on feedback and emerging technologies
Propose and implement innovative solutions to enhance ITSM capabilities
Contribute to the development of internal best practices and standards for ITSM implementations
About T-Systems ICT India Pvt. Ltd.
T-Systems ICT India Pvt. Ltd.
https://careers.smartrecruiters.com/T-SystemsICTIndiaPvtLtd1
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