Position Summary The Level 1 Application Support Engineer serves as the first point of contact for end users encountering issues across a range of business and technical applications The role focuses on diagnosing simple issues guiding users through known workarounds and escalating complex problems to L2 support Technical Skills Required Familiarity with SaaS web applications and browser troubleshooting Experience with ticketing systems ServiceNow JIRA Basic awareness of user management permissions and software installations Able to follow escalation and knowledge base protocols Soft Skills Strong verbal and written communication Problem solving mindset with customer first attitude Good documentation and time management Qualifications Diploma or Degree in Information Technology or a related field Any application based professional certification on cloud would be a plus Entry level certifications Microsoft 365 ITIL Foundation preferred Experience in application support role 2 years minimum
T-Systems ICT India Pvt. Ltd.
https://careers.smartrecruiters.com/T-SystemsICTIndiaPvtLtd1