The Laboratory Manager has overall responsibility for the operation and all the functions associated with the Laboratory. Accountabilities include the effectiveness and efficiencies of the laboratory and overall quality. The Laboratory Manager has overall accountability for maintaining laboratory compliance to ISO/IEC 17025 and delivers results to meet both the customers and the regulatory requirements.
- Promotes and Monitors all aspects of Health and Safety in the workplace.
- Promotes the highest level of quality and ensures that the QMS is part of the day to day operation with all policies and procedures followed as documented.
- Communication with all staff and other management.
- Responsible to provide technical support or direction for customer services and external clients.
- Ensure compliance to all analysis standards.
- Adhere to all aspects of SGS policies, procedures and Management and Quality Management system.
- Assisting in budgeting process for specific projects and new service development.
- Added value
- Development and implementation of operational tools and guidelines.
- Methodology/Procedures.
- In-house Laboratory Training.
- Liability protection (e.g. integrity of all correspondence and reports).
- Ensure effective use of communication tools.
- Assist in resolving technical situations of unusual complexity or sensitivity and quick action taken to resolve such issues.
- Ensures consistency and accuracy of policies, quotations and procedures and strategic planning; evaluating activities to recommend changes in processes, regulations and other programs and procedures to improve customer service, review and edit documents to ensure compliance with regulatory and company requirements.
- Responsible for the direction of laboratory staff and program activities.
- Independent decision-making responsibilities regarding division.
- Ensure Environmental policies are being kept and followed.
- Adhere to all quality and safety requirements of the SGS management system.
- Perform any other reasonable tasks as assigned by direct line manager.
- Manage and maintain the accredited Quality Managements System in accordance with ISO 17025.
- Provides supervision and leadership to staff.
- Authorized to evaluate and report all analytical results.
- Any person has the right to refuse to perform work that may damage the environment in an imminent and serious way and to report such a situation. The employee has the responsibility to protect the environment as well.
- Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and take action to address the hazard.
- Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
- Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.