Main Responsibilities and Tasks:
- Coordinate and monitor all day-to-day operations of the Department;
- Review and approve all internal reports issued at the Division;
- Responsible for establishing necessary instructions/documents to perform services;
- Ensure the implementation of the company's quality management system at the Division in coordination with the Line Manager;
- Ensure regular file processing, from nomination to invoicing;
- Follow-up with the Line Manager to resolve discrepancies observed during the execution of services;
- Monitor and resolve any customer complaints, together with the Line Manager;
- Interface between the company and customers.
- Identify inspectors training needs to update their service execution skills, in line with Division Manager;
- Identify and evaluate responsibilities and description of teamwork and monitor performance;
- Ensure the application of the group’s code of ethics and good conduct;
- Prepare and coordinate the calibration program/plan for equipment;
- Prepare and review all work standards and procedures;
- Perform all additional tasks that are delegated by the superior to assist in achieving the Division objectives.
- Familiar with ISO's 9001, 14001, 45001 and 17025.
- Proficiency in Portuguese and English.
- Practical computer knowledge from the user's point of view of MS Word, Excel, PowerPoint, CRM System programs (is an advantage).