The objective of the Quality Assurance and Trainer position is to:
- Interpret, build upon, and comply with company quality assurance standards.
- Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions.
- Document quality assurance activities with internal reporting and audits.
- Develop improved standards for production and design and create testing protocols for implementation across all service lines.
- Identify training needs and take action to ensure companywide compliance.
- Undertake training for client and internal staff.