PRIMARY RESPONSIBILITIES
- Provide technical guidance to all Certification Centres in the contribution to the achievement of Quality Goals and Performance Standards
- Provide higher level of decision with regards to technical issues of the PCA process including any discrepancy that may occur between certification centers and inspecting affiliates
- Provide the Sector, if required, with technical advice and guidance for further development of the Conformity Assessment Programs according to TFS business strategy
REPORTING LINE
- Global Standardization and Operations Manager
SPECIFIC RESPONSIBILITIES
- Updates himself / herself with the recent developments in the area of international rules, regulations, policies and practices pertaining to Conformity Assessment.
- Develops new policies, rules, instructions for existing and new PCA contracts
- Issues technical guidelines and policies to ensure continuous and consistent adherence to TFS Business Rules, Country Instructions and other technical requirements for inspection body (ISO/IEC 17020) and product certification body (ISO/IEC 17065).
- Provides direction and coaching to the Certification Centre (CC) Leaders in the areas of
- Technical Direction
- Policy Clarification
- Advises Certification Centres contract teams on complex and highly technical cases.
- Facilitates CC Management Team meeting, as required, in addressing clarifications, issues, concerns and provide updates on policy aspects.
- Recommends the appropriate resource requirements of CCs and ensure appropriate candidates are selected.
- Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/her knowledge.
- Perform other tasks to achieve operations efficiency, as maybe required by Management.
- Assist in the maintenance of the Quality Management System
- Act as Technical Manager for the Certification Centres as per ISO/IEC 17020 and ISO/IEC 17065 requirements.
- Trade Facilitation through appropriately attuned technical policies for all PCA contract teams following Conformity Assessment Instructions, TFS Business Rules and all other related references.
- Compliance to Company Policies, Rules and Regulations
- Monitor results and take corrective actions
- To ensure strategic planning of goals of the Department.
- Proposes and implement approved Annual Strategic Project Plans that contributes to the Over-all SGS TFS Objective/s.
- To provide PCA-related technical support as required by Management.
- To ensure compliance of Certification Centre to relevant standards e.g. ISO/IEC 17020, ISO/IEC 17065, etc.