Provide technical guidance to all Certification Centres in the contribution to the achievement of Quality Goals and Performance Standards
Provide higher level of decision with regards to technical issues of the PCA process including any discrepancy that may occur between certification centers and inspecting affiliates
Provide the Sector, if required, with technical advice and guidance for further development of the Conformity Assessment Programs according to TFS business strategy
REPORTING LINE
Global Standardization and Operations Manager
SPECIFIC RESPONSIBILITIES
Updates himself / herself with the recent developments in the area of international rules, regulations, policies and practices pertaining to Conformity Assessment.
Develops new policies, rules, instructions for existing and new PCA contracts
Issues technical guidelines and policies to ensure continuous and consistent adherence to TFS Business Rules, Country Instructions and other technical requirements for inspection body (ISO/IEC 17020) and product certification body (ISO/IEC 17065).
Provides direction and coaching to the Certification Centre (CC) Leaders in the areas of
- Technical Direction
- Policy Clarification
Advises Certification Centres contract teams on complex and highly technical cases.
Facilitates CC Management Team meeting, as required, in addressing clarifications, issues, concerns and provide updates on policy aspects.
Recommends the appropriate resource requirements of CCs and ensure appropriate candidates are selected.
Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/her knowledge.
Perform other tasks to achieve operations efficiency, as maybe required by Management.
Assist in the maintenance of the Quality Management System
Act as Technical Manager for the Certification Centres as per ISO/IEC 17020 and ISO/IEC 17065 requirements.
Trade Facilitation through appropriately attuned technical policies for all PCA contract teams following Conformity Assessment Instructions, TFS Business Rules and all other related references.
Compliance to Company Policies, Rules and Regulations
Monitor results and take corrective actions
To ensure strategic planning of goals of the Department.
Proposes and implement approved Annual Strategic Project Plans that contributes to the Over-all SGS TFS Objective/s.
To provide PCA-related technical support as required by Management.
To ensure compliance of Certification Centre to relevant standards e.g. ISO/IEC 17020, ISO/IEC 17065, etc.
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