The primary responsibility of a Technical Manager is to oversee and coordinate the day-to-day operations of the Instrumentation laboratory and to include oversight and leadership of technical staff. Provides expert guidance, technical oversight, and/or support to individuals engaged in laboratory testing. Delivering a cost effective, process efficient and timely output in support of customers and achieving company operating expense goals while ensuring compliance to ISO/IEC 17025, Group Policies & Guidelines, Health and Safety, OIMS and Customer requirements.
Business Responsibilities
- Ensure the development of new testing services in lines with the Management plan.
- Analyze data and interpret results to inform further research and development activities.
- Stay updated with the latest scientific advancements and industry trends.
- Evaluate, validate and optimize new testing methods and techniques.
- Hold full responsibility for the technical competence of the Instrumentation laboratory.
- Manage, supervise and train staffs.
- Provide technical expertise to staffs and respond to technical questions.
- Oversee day-to-day laboratory operations, including technician scheduling, resource allocation, cleanup, and maintenance.
- Manage all processes in line with corporate guidelines and customer’s requirements, including but not limited to order review, handling of test items, testing, resource management, quality control, control of data, data interpretation, verification of reports etc.…
- Ensure good laboratory practices and housekeeping of work area.
- Ensure that all equipment is well maintained, in good operating conditions and calibrated as per defined requirements.
- Operate analytical instruments and related components, which may be extremely delicate and sensitive; adjust and resolve new and unusual problems.
- Conduct performance assessment and goal setting for team as per group guideline and time frame.
- Manage resources in an efficient and sustainable manner; cost control without compromising service quality and delivery.
- Manage laboratory consumables, maintain chemical inventory and ensure that reorder level is clearly defined.
- Establish and improve procedures and processes by addressing issues and risks.
- Ensure that all work performed are accurate and reliable.
- Ensure that testing requirements are fully met including application of correct methods / standards and applicable tolerance with respect to regulatory norms.
- Monitor job progress and ensure that reports are delivered within the agreed turnaround time.
- Ensure proper elimination of laboratory waste products.
Quality Responsibilities
- Responsible for the maintenance of the Laboratory management system; in line with the requirements of ISO / IEC 17025, Accreditation body requirements and SGS Global Requirements.
- Support the training and development of all staff to ensure awareness and understanding of Quality Standards and the relevance to business objectives.
- Ensure that the system documentation is well communicated, understood and implemented by the team.
- Ensure that the service the organization provides is fit for purpose and meets both external and internal requirements, including legal compliance and customer expectations.
- Deal with customer inquiries, complaints and claims; and ensure proper investigation to support the management in the handling process.
- Take corrective and preventive actions based on customer’s opinions / complaints and performance standards.
- Ensure that all proposed corrective actions are completed as planned and are effective in reducing possible repeat recurrences of the non-conformity.
- Ensure all quality reporting is done on time e.g. SGS Lab excellence program, SGS Global PT Reporting / Results.
OI / HSE Responsibilities
- Responsible for the implementation and maintenance of OI Initiatives and Operational Integrity Management System (OIMS).
- Ensure adherence to set goals, objectives, policies, procedures and systems pertaining to OI / HSE.
- Promote a positive Health, Safety and Environment culture in the Organization.
- Intervene when an unsafe act or condition is observed and stop any job that is considered unsafe.
- Identify possible hazards in the workplace and perform risk assessment to ensure that appropriate corrective measures are taken.
- Report and record all accidental injuries or dangerous occurrence and assist in accident investigation, where appropriate.
- Ensure personnel are aware of emergency arrangements in relation to safety and environmental incidents.
- Communicate and enforce laboratory safety rules to employees working in the lab.
- Ensure all users of the lab are wearing the appropriate PPE.
- Schedule safety training for new laboratory staffs and retraining for laboratory staffs who need refresher training to include but not be limited to equipment training, safety training and/or emergency action plan and ensure the training has been documented.
- Report OI KPIs to the OI / HSE Department as and when required.