PRIMARY RESPONSIBILITIES
The Head,FSSC GBS Asia is accountable for the strategic leadership, development, and operational excellence of the Manila Financial Shared Services Center. This role is pivotal in driving scalability, efficiency, and continuous improvement across finance operations through a robust shared services model. With an expanded scope, the Head,FSSC GBS Asia oversees the end-to-end service delivery, including the successful migration, execution, and optimization of financial processes across multiple countries and business units. This includes ensuring alignment with global standards, approved budgets, and efficiency targets.
The Head,FSSC GBS Asia partners closely with Global Process Owners (GPOs) and regional stakeholders to standardize processes, embed knowledge management practices, and implement best-in-class tools and technologies. A key responsibility is to foster strong relationships with Finance Directors and key stakeholders in the countries supported, ensuring high levels of service, issue resolution, and ongoing education. In addition, the Head,FSSC GBS Asia ensures full compliance with internal controls, legal and tax regulations, and company policies across all jurisdictions under the FSSC Manila’s remit.
This role also plays a critical part in talent development, change management, and building a high-performing, future-ready finance organization.
. Strategic Leadership & Service Delivery
Lead the Manila FSSC in delivering end-to-end finance operations such as Procure-to-Pay (P2P), Bill-to-Cash (B2C), Record-to-Report (R2R), Master data Management and other related services.
Ensure consistent, high-quality service delivery through robust governance, service level agreements (SLAs), and customer satisfaction metrics.
Drive the successful transition and integration of new processes, systems, and entities into the shared services model.
2. Project Management & Transformation
Oversee the planning, execution, and governance of key transformation and migration projects, ensuring alignment with timelines, budgets, and quality standards.
Act as a key stakeholder to cross-functional project teams, manage relevant risks and dependencies, and support stakeholder alignment throughout the project lifecycle.
Champion innovation, automation, and digital enablement initiatives to enhance operational agility and scalability.
3. KPI Management & Performance Optimization
Implement uniformed metrics in collaboration with GPOs’.Monitor, and continuously improve key performance indicators (KPIs) and operational metrics to drive accountability and transparency.
Conduct regular performance reviews, root cause analysis, and action planning to address gaps and enhance service delivery.
Leverage data and analytics to inform decision-making and identify opportunities for cost reduction and process efficiency.
4. Organizational Development & People Leadership
Build and lead a high performing, engaged, and agile team through effective talent management, coaching, and succession planning.
Foster a culture of continuous learning, collaboration, and innovation.
Drive employee engagement and retention through structured development programs, recognition, and inclusive leadership.
5. Stakeholder Engagement & Collaboration
Serve as the primary liaison for Finance Directors and key business stakeholders in supported countries, ensuring strong relationships and proactive issue resolution.
Collaborate with Global Process Owners (GPOs) and regional leaders to align on process design, standardization, and best practices.
Provide regular Monthly and Quarterly Reviews to key stakeholders and business partners
6. Compliance, Risk & Control
Ensure adherence to internal controls, legal and tax regulations, and corporate policies across all jurisdictions supported by the FSSC.
Lead audit readiness and compliance initiatives and drive timely remediation of identified risks or control gaps.
7. Business Continuity Planning (BCP)
Develop, implement, and maintain a comprehensive Business Continuity Plan to ensure operational resilience and service continuity during disruptions.
Conduct regular BCP testing, scenario planning, and risk assessments to validate preparedness and identify improvement areas.
Coordinate with global and regional risk management teams to align BCP strategies with enterprise-wide standards.
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