Receive sample, check TRF & sample size, compare with quotation.
Register job no. on OTS (Applicant, Factory, Buyer, Sample information, Product code)
Prepare SO and send SO, PI to client.
Scan and record file.
Track the order, connect with customers, and notify them of the order's progress in a timely manner.
Update Status on order on OTS
Clarify unclear information of KAM program.
Check client payment status (contract or in advance) and follow debt
Handle client queries (collect info from related team)
Handle revised, rework report as client request.
Handle internal query on order status.
Monthly/ Weekly summary for account handling,
Others assignments upon getting request.
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