Customer Master Data Management Supervisor

Process

• Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
• First contact for issues escalation within B2C process (Customer Master Data)
• Cooperation with Internal and External Audit
• Performing B2C (Customer Master Data) controls
• Advising other team members in terms of B2C (Customer Master Data) process matters
• Introduce Improvements within B2C process (Customer Master Data)

Coordination:

• Coordinate completion of B2C (Customer Master Data) processes
• Delegate tasks
• Distribute the workload and supervise the team in day-to-day operations
• Managing HR Matters
• Communicate deadlines
• Monitor the team performance
• Resolve or escalate any process issues
  • Attend and lead team meetings
  • Prepare reports
  • Building relationship with the countries during day-to-day operations

Communication:

• point of contact to the affiliates management
• report to GBS manager
• provide the guideline to the team based on the management decisions

Motivation:

• Motivate team members
• Listen to team member’s feedback and resolve or escalate any issues
• Suggest and organize team building activities
• Create a positive team environment

 Profile:

• Team player
• Good organizational skills
• Able to communicate information effectively
• Be able to motivate team
• Natural leadership skills
• B2C (Customer Master Data) Process knowledge