The Quality Manager is responsible for establishing, implementing, maintaining, and continuously improving the quality management systems for both the IT security testing laboratory (ISO/IEC 17025) and the certification body operations (ISO/IEC 17065). This role ensures compliance with international standards, accreditation requirements, and regulatory obligations while fostering a culture of quality excellence.
Key Responsibilities
Quality Management System
- Develop, implement, and maintain integrated QMS documentation for ISO/IEC 17025 and ISO/IEC 17065 operations
- Ensure compliance with accreditation body requirements and relevant regulatory frameworks
- Conduct management reviews and prepare quality reports for senior leadership
- Support the organization through accreditation audits, surveillance assessments, and re-assessments
- Monitor and analyze quality metrics, KPIs, and performance indicators
Laboratory Quality (ISO/IEC 17025)
- Oversee technical competence and procedures
- Support to develop and implement new processes and methods
- Oversee the internal and external quality audits
- Monitor non-conformities and corrective actions
- Support continuous improvement of the quality management system
- Support Handle appeals, complaints, and dispute resolution processes
Certification Body Quality (ISO/IEC 17065)
- Oversee technical competence and procedures
- Support to develop and implement new processes and methods
- Oversee the internal and external quality audits
- Monitor non-conformities and corrective actions
- Support continuous improvement of the quality management system
- Manage certification schemes and maintain scheme documentation
- Monitor certification processes from application through surveillance and recertification
- Support Handle appeals, complaints, and dispute resolution processes