Primary Responsibilities
This member assists the Inside Sales Managers in compiling documentation, generating client quotations, client communications, entry/update of quotes and other information into CRM, update information in Laboratory Information Management System (LIMS), market research and other tasks as needed.
Specific Responsibilities
- At all times, complies with SGS Code of Integrity and Professional Conduct.
- Assists in the compilation of documentation required for RFPs – certifications, resumes, etc.
- Generates quotes that are accurate and branded according to SGS standards
- Inputs quotations and RFPs into CRM systems
- Assists in follow up notifications on older existing deals
- Updates client owners, client names, and other information, as needed, in CRM systems
- Serves as the main points of contact for ship owners and other customers requesting SGS services
- Engages with customers to develop relationships based on trust and competence
- Markets research to include the following:
- Internet search for articles on vertical markets, e.g. PFAS, Air, etc.
- Lead generation and customer information: Search for contact lists in various markets (e.g, water districts)
- Competitor website review and intel summary
- Updates data in LIMS for Affiliates.
- Communicates, as required, with ISMs and other internal staff.
- Develops skills and knowledge to progress in your career.
- Develops trust by providing timely responses to all inquiries, whether by phone or email.
- Promotes a positive “Can do!” attitude and a safe working environment.
- Be knowledgeable and compliant with SGS procedures and standards.
- Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth.
- Builds and maintains strong working relationships.
- Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
- Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
- Ensures work area in GBS is kept clean and presentable at all times.
- Remains familiar with SGS quality assurance procedures.
- Complies to all SGS QHSE and HR policies and procedures.