The coordinator provides essential support to ensure the smooth delivery of training activities and related administrative functions. The individual supports instructors and trainees, manages training tools and documentation, coordinates logistics and communication, and contributes to regulatory compliance. With strong technical skills across multiple operational systems, the role ensures accurate data management and efficient workflow integration.
Key Responsibilities
- Provide technical support through ServiceNow for the learning management system (Pelesys) and other training tools.
- Administer the document management system (Orlando) and act as backup administrator for Flight Operations.
- Maintain proficiency in multiple systems (Pelesys, ServiceNow, SharePoint, Orlando, TrueContext, AIMS, etc.) and understand their interdependencies.
- Manage shared inboxes and support regulatory compliance by identifying inefficiencies and recommending improvements.
- Produce and distribute training reports.
- Manage documentation control (technical files, manuals, etc.).
- Liaise with internal teams and collaborate with external vendors and partners.
- Manage department supplies, ensure intranet content is accurate and up to date, and process training-related billing.
- Organize meetings, coordinate team travel, and support training session planning and preparation.
- Provide general support to the administrative training team and perform other related tasks as required.