Act as a liaison between clients and the laboratory as follows:
- Prepare and oversee the preparation and submittal of responses for all complex and routine quotes.
- Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI). Collaborate with clients and department heads to prepare project plans.
- Assist in preparing protocols and project reports as needed.
- Provide status updates of ongoing projects.
- Monitor SGS activities against quote scope.
- Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items.
- Ensure pricelists are maintained and accurate with regards to effort required for work.
- Working with Lab Manager make sure that invoices are generated and sent upon completion of work.
- Give clients technical support and advice where needed maintain high customer satisfaction that we are the preferred service provider.
- Manage business related complaints relating to Service Quality from enquiry to payment received.
- Follow Training SOP for training and training records.