- Familiarization with all Test Methods & Laboratory Procedures
- Support and maintain the laboratory operations. Coordinate activities of the section to meet the turn around time and maintain the laboratory flow process.
- Maintain Coordination with the Team and with fellow coordinators.
- Maintaining the customer relationship, answering queries and handling complaints and feedback.
Specific responsibilities:
- Review worksheets before passing on to the laboratory analyst
- Work with operation department to retrieve samples when customer calls for re-test
- Check test results from Lab Analysts and to approach Team Leader if suspicious results are detected for a retest
- Review test results with Diagnostic Team to identify if retests or any further recommendation/diagnosis is to be done/included
- Release test results to customer upon final review
- Work closely with the Team Leader to get updates and progress on the batches to meet customers’ turnaround time (TAT)
- Monitor registration of samples & completion of the batches of samples to ensure TAT is met.
- Understand the full details of contracts & customer requirements.
- Provide recommendations to the customers based on test results
- Attend to customers queries and visits, email correspondence and providing quotations.
- Resolve customer issues regarding test results and complaints, and to update Asst Manager on any customer feedback
- Coordinate delivery and collections of samples
- Ensure and release of Error free Reports with a follow up with the customers
- Coordinate on Samples Management & Outsourcing of samples to other SGS Laboratories
- Assist operation team on operational related matters if applicable
- Review, escalate and request repeat results if abnormality in result findings
- Follow up on the instruments, analysis and corrective actions.
- Perform any other task(s) as assigned by management