Global Technical Coordination Centre Manager

The Global Technical Coordination Centre Manager will be responsible for :

• Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonising processes across affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale.
• Serves as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre.

• At all times, comply with SGS Code of Integrity and Professional Conduct

1. Global Contract Governance & Delivery

• Lead global coordination for selected Key Accounts and inter‑affiliate work, ensuring centralised client interface and seamless regional handover
• Define and enforce standardised workflows, service levels, and reporting across affiliates to solve inconsistency and speed‑of‑response issues.
• Oversee vertical management of supply chain services via the Global Technical Coordination Centre (agency model where applicable), including sourcing and booking inspectors, report review, and accurate invoicing

1. Team Leadership & Shift Operations

• Build and lead a multi‑region Global Coordinator team; design shift schedules, handover standards, and escalation paths to sustain 24×5/24×7 responsiveness.
• Coach coordinators on fast acknowledgement (≤2 working hours), scope validation, inspector selection, booking discipline, report expedition, and template‑compliant invoicing.

1. Performance Management

• In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCR reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency.
• Address affiliate alignment barriers (revenue, motivation) via MD‑level escalations; reinforce the value of global contracts to local teams

1. Technology Ownership & Transition

• Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migration to new generation Execution System in 2026, including role‑based access, digital field inspections, and validation prompts
• Partner with IT to configure structured access for Coordinators/Managers, Inspectors, Customers/Vendors and integrate with Invoicing System for charging flows.

1. Risk, Compliance & Client Experience

• Ensure all global contracts and communications are in English; maintain culturally sensitive customer interfaces
• Own incident management, claims escalation,and flash reporting for urgent NCRs

• Ensures work area in RBS is always kept clean and presentable. 
• Remains familiar with SGS quality assurance procedures. 
• Complies to all SGS health and safety and HR policies and procedures.