The Global QA/QC Coordinator will be responsible for :
- Execute Global Coordination activities (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonizing processes across affiliates, and delivering centralized KPI management, uniform execution, and client experience at scale.
- Serves as the primary interface and escalation authority for contracts managed through the Global Coordination Centre with affiliates and inspectors.
- At all times, comply with SGS Code of Integrity and Professional Conduct
Key Accountabilities
- Global Coordination
- Receive Inspection enquiry – acknowledge receipt to customer / affiliate within 2 working hours and ensure all necessary paperwork and scope clear
- Load job into system for allocation to affiliate or for Hub execution
- For Affiliate execution – float enquiry to Affiliate to check availability of suitable resource
- For Hub execution - Source inspector from database based on location and price
- Contact potential inspectors to confirm availability and interest & price acceptance.
- Prepare Inspector submission documents and quote to customer
- On receipt of client approval finalize inspector booking, issue all required documents to inspector (report template, ITP, checklists) & Scope of work & reconfirm booking with client.
- Report Management
- Expedite receipt of report within customer KPI – Usually 24/48 hours.
- Review to ensure all customer requirements are met before submission.
- Ensure any urgent NCRs are immediately notified and ensure flash reports are submitted promptly during inspection
- Raise any technical queries to Global Coordination Centre Manager or in his absence to Global Technical & Service Delivery Manager for review.
- Payments & Invoicing
- Confirm billing quantities and rates and release job for invoicing ensuring it is accurate per agreed Customer templates
- Follow up to confirm inspector timesheets and expense sheets prior invoicing and Ensure Payment requests for Inspectors is timely and accurate and in line with customer invoices
- Contract & Compliance Manager
- Facilitate international contracts with clients and internal affiliates in accordance with SGS global procedures and systems.
- Execute global processes while ensuring accurate record-keeping and data management in compliance with established procedures.
- Ensure full adherence to the Company’s Code of Integrity & Professional Conduct, aligning with SGS’s Equality & Diversity policy.
- Digital
- Ensure that the relevant execution systems are utilised to full efficiency to support transition from paper to digital. Including all Inspection resources and execution processes.
- Contribute ideas to enhance efficiency through technology to bring additional efficiencies through technology.
- Ensures work area in RBS is always kept clean and presentable.
- Remains familiar with SGS quality assurance procedures.
- Complies to all SGS health and safety and HR policies and procedures.