RBS Global QA/QC Coordinator

The Global QA/QC Coordinator will be responsible for :

• Execute Global Coordination activities (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonizing processes across affiliates, and delivering centralized KPI management, uniform execution, and client experience at scale.
• Serves as the primary interface and escalation authority for contracts managed through the Global Coordination Centre with affiliates and inspectors.

• At all times, comply with SGS Code of Integrity and Professional Conduct

Key Accountabilities

1. Global Coordination

• Receive Inspection enquiry – acknowledge receipt to customer / affiliate within 2 working hours and ensure all necessary paperwork and scope clear
• Load job into system for allocation to affiliate or for Hub execution
• For Affiliate execution – float enquiry to Affiliate to check availability of suitable resource
• For Hub execution - Source inspector from database based on location and price
• Contact potential inspectors to confirm availability and interest & price acceptance.
• Prepare Inspector submission documents and quote to customer
• On receipt of client approval finalize inspector booking, issue all required documents to inspector (report template, ITP, checklists) & Scope of work & reconfirm booking with client.

1. Report Management

• Expedite receipt of report within customer KPI – Usually 24/48 hours. 
• Review to ensure all customer requirements are met before submission.
• Ensure any urgent NCRs are immediately notified and ensure flash reports are submitted promptly during inspection
• Raise any technical queries to Global Coordination Centre Manager or in his absence to Global Technical & Service Delivery Manager for review.

1. Payments & Invoicing

• Confirm billing quantities and rates and release job for invoicing ensuring it is accurate per agreed Customer templates
• Follow up to confirm inspector timesheets and expense sheets prior invoicing and Ensure Payment requests for Inspectors is timely and accurate and in line with customer invoices

1. Contract & Compliance Manager

• Facilitate international contracts with clients and internal affiliates in accordance with SGS global procedures and systems.
• Execute global processes while ensuring accurate record-keeping and data management in compliance with established procedures.
• Ensure full adherence to the Company’s Code of Integrity & Professional Conduct, aligning with SGS’s Equality & Diversity policy.

1. Digital

• Ensure that the relevant execution systems are utilised to full efficiency to support transition from paper to digital. Including all Inspection resources and execution processes.
• Contribute ideas to enhance efficiency through technology to bring additional efficiencies through technology.

• Ensures work area in RBS is always kept clean and presentable. 
• Remains familiar with SGS quality assurance procedures. 
• Complies to all SGS health and safety and HR policies and procedures.