Lead and scale SGSās global network of Business Service Centers (Madrid, BogotĆ”, Manila), delivering high-quality, industrialized digital engineering solutions (cloud, full-stack, AI/ML, automation, DevOps) to accelerate digital transformation, modernize legacy systems, and ensure a follow-the-sun delivery model.
Key Responsibilities:
GBS / Shared Services Strategy & Setup
- Design and implement shared services processes for IT and future business units.
- Define operating models, governance, KPIs, and standard processes.
- Build the ābricksā of the GBS: roles, responsibilities, tools, and scalable delivery structures.
- Create business cases for expansion of services to other business factories.
Operational Execution (Years 1ā2)
- Manage current IT service delivery across Manila and BogotĆ”.
- Optimize L1 and nearshore/offshore processes for productivity, cost-efficiency, and quality.
- Establish SOPs, monitoring frameworks, and reporting mechanisms.
Strategic Leadership (Post-Year 2)
- Drive global strategy for the GBS network, scaling beyond IT to other business factories.
- Align services with SGSās enterprise strategy and digital transformation goals.
- Foster continuous improvement, innovation, and engineering excellence.
Talent & Organizational Development
- Build, mentor, and grow a high-performing global team.
- Design career paths for operations and technical staff within the GBS.
- Encourage a culture of ownership, innovation, and operational discipline.
Global Portfolio & Business Partnership
- Translate business needs into scalable services delivered through GBS.
- Ensure standardization, predictability, and alignment with enterprise priorities.
- Collaborate with local and global stakeholders to expand services beyond IT.